ANDROS RMA Request Form

Before any Andros product is returned to LumaSense Technologies A/S for service or replacement, a Return Material Authorization (RMA) number must be obtained from the service depot. RMA numbers are valid for thirty (30) days after issuance. Serial numbers of all products must appear on the RMA.

• Kindly fax or email the RMA Request Form to Andros European Service Center to obtain an RMA number. 

• When requesting the RMA, please provide the following information

    • - Your Company Name.
    • - Your Name. This name will be used as our primary contact for matters concerning the RMA
    • - Your Phone and FAX Number. Your email adress.
    • - Your Purchase Order or Reference Number authorizing the repairs.
    • - The Andros Part Number of the items to be returned.
    • - The Quantity of units that you are requesting to return for service.
    • - The Serial Number of each individual unit to be returned.

• Please reference the RMA number on each document or inquiry related to the shipment (e.g., freight papers, packing lists, correspondence, etc.).

• Return units if possible in their original shipping cartons or any other adequate packing.

•The responsibility for shipping charges varies depending on why the product is being returned.

    • Inbound Shipping Charges. In all cases, you are responsible for all inbound freight charges. This includes any customs duties, clearance charges, and/or brokerage fees connected with shipment. The Andros European Service Center will not accept freight collect shipments.
    •  Service Covered By Andros Warranty. Andros is responsible for return shipping costs. You are responsible for shipping costs to Andros. You are responsible for shipping costs in both directions on each returned product that is found not to be defective.
    • Non-Warranty Service. You are responsible for shipping costs in both directions.

• Once you have been given a Return Material Authorization (RMA) number, please ship the product to European Service Center address:

    • LumaSense Technologies A/S
      Energivej 30
      DK-2750 Ballerup
      Denmark

      TEL: +45 44 200 100
      FAX: +45 44 200 101

• Unless otherwise requested, Andros will return repaired units to customers via the freight company of our choice. You will be billed separately for any applicable return shipping costs.
LumaSense Technologies A/S - Energivej 30 - 2750 Ballerup - Tel.: +45 44 20 01 00 - Email:innova@(if you can see this please update your browser)lumasenseinc.com