Applications Support and Custom Development

LumaSense is proud to offer exceptional application development, using our temperature and gas sensing products to meet stringent design requirements of any industry. Because of our extensive application experience we are a trusted partner for developing complete temperature and gas sensing systems and solutions.
Our application engineers are ready to assist you with any technical or application-specific questions.  Contact us today to speak with an expert.

Installation and Training

LumaSense offers extensive installation and educational services. Educational courses are structured with a combination of theory and  hands-on practicum training. Please contact your local regional LumaSense office for further information.

Technical Support

Dedicated and experienced support engineers are at your service for direct customer inquiries regarding the performance or operation of any LumaSense instrument. Please contact our engineers at .

Repair and Service

LumaSense offers a spectrum of repair and maintenance services designed to give our customers the quickest possible turn around. Rigorously trained and highly experienced engineers complete all LumaSense’s support services.

Please click your region listed below for information on sending your product in for calibration or repair. Service locations are open Monday through Friday, 8am to 5pm or via email at

LumaSense Technologies warrants all repair work to be free from material or workmanship defects for 90 days from the time of the repair return shipment. This limited warranty applies only to equipment actually repaired by LumaSense Technologies during this specific Return Material Authorization (RMA). This limited warranty does not extend the normal warranty period for the product.

Return Material Authorization (RMA)
The following information will be required when requesting a Return Material Authorization for repair or calibration services.

• Your company telephone number (please include your extension)
• Part number of the product you wish to send us
• Serial number of the product
• A detailed description of the problem you are having or the reason for the return

IMPORTANT: We cannot be responsible for material returned to us without an RMA number.

Shipping Address
Please note the following addresses for sending your items in for calibration or repair. The RMA number must be clearly marked on the outside of the box.

Purchase Orders

To assist in expediting turnaround of your equipment, it’s recommended that a hard copy of the purchase order showing an amount to cover repair cost accompany the return when possible.
Purchase orders can be faxed to your local LumaSense Technologies repair facility:

Calibration Services

The proliferation of high accuracy, infrared temperature measurement instrumentation and its growing application in critical industries has created the need for qualified primary calibration facilities in addition to the U.S. National Institute of Standards and Technology (NIST). To meet the need for fast and cost-effective calibration services, LumaSense has established a fully equipped and expertly staffed laboratory to perform calibration services to national standards on all makes of infrared and optical pyrometric temperature measurement and imaging equipment. Normal calibration time is less than 2 weeks from receipt of the instrument. All LumaSense’s calibration laboratory equipment has been certified by NIST and uses primary standard blackbody sources similar to NIST (freezing point of metal). Calibration procedures and specifications meet NIST standards.

Primary Calibration Sources
Freezing point blackbody sources provide fixed point primary temperature calibration standards, equal in precision to national standards. As such, they can be used to determine the accuracy of infrared thermometer standards, which are used in turn to calibrate variable temperature, wide aperture blackbody sources. These variable temperature blackbody sources are used in the routine calibration of infrared thermometers applied to process and research measurements. It is through this hierachy of traceability that the degree of uncertainty in everyday temperature measurements is determined. The table bleow lists the type and specifications of LumaSense freezing point blackbody sources.

Secondary Calibration Sources
In addition to the primary calibration sources for infrared temperature measuring equipment, the LumaSense calibration laboratory is comprehensively equipped with a line of secondary blackbody sources, as follows:

Transfer Standards
LumaSense can also supply customers with transfer standards which allow users to verify calibration at their own location. Transfer standards consist of special IMPAC IS/IGA 12-TSP infrared temperature measuring instruments which are accurately calibrated against the primary blackbody source and are contained in a specially designed case. These instruments are to be used only for calibration purposes, and should be returned to LumaSense for checking at 12-month intervals.

Fully Documented Calibration History
Instruments calibrated by LumaSense receive a full disclosure computer printout of test results after each calibration. In addition, a calibration history for each instrument is retained by LumaSense for reference purposes.

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