European Rental Program
If an instrument is needed for a short period only, it may be more attractive to rent instead of buying the instrument. In most European countries we can offer this service for a selection of our instruments. Rental instruments are, like purchased instruments, tested and calibrated for the requested application prior to shipment. During the rental period you have the option of buying an instrument with a price reduction of 60-70% of the rental cost paid. Please contact your local distributor for further information.
Product Traning Courses
LumaSense has built up valuable application knowledge in numerous areas over the years. We are naturally happy to share this know-how in these areas with our customers.
Our booklets on specific applications is the first step in communicating this know-how; and our courses are the second and most important part of the process. Most courses offered are structured with 50% theory and 50% practical training. Please contact your local distributor for further information.
Service of INNOVA Branded Products
LumaSense Technologies A/S offers technical support, high quality repairs, accessories, spare parts and a comprehensive range of calibration services at our professionally staffed technical workshop and calibration laboratory.
Support
Dedicated and experienced support engineers are at your service for direct customer support in case you have any inquiry to the performance or operation of an instrument.
The support team can be contacted via support@lumasenseinc.com and will provide you instant assistance or you can fill in the "Failure Report Form" as detailed as possible and we will contact you immediately.
Calibration
Frequent calibration of your INNOVA instruments is not just an investment in quality; it can also save costs. As a quality assurance tool, regular calibration of your equipment will help minimise the cost of errors due to inaccurate or invalid measurements.
Our calibration procedures are developed by experienced engineers with extensive knowledge of the instruments, and are performed by our highly skilled technicians. Each calibration is documented with a COC (Certificate of Conformance). We offer calibrations of instruments with gases as well as temperature sensors at fixed prices.
Repairs
Should you encounter problems with your instrument we offer a high quality repair in our well-equipped repair centre, staffed with highly skilled service technicians with years of experience and working in close co-operation with production and R&D departments ensuring factory standard repairs and a quick turnaround time.
Repairs will normally await your approval of our quotation and we maintain instruments during its normal operation period, which ranges from 3 to 5 years after cease of production. After that, we will still support you if possible, but in some cases it is more beneficial to exchange the instrument.
We offer a 3 month warranty on a repair i.e., the workmanship in connection with the repair and the spare parts exchanged under warranty.
Accessories
We can supply you with any original accessory you may need for your INNOVA instruments.
Spare Parts
Distributors and customers who have a documented technical training and background to perform local repairs also have the availability of spare parts.